White Wolf Logistics' Blog

Supply chains are already having to be ready for another strong hurricane that is predicted to make landfall on Wednesday, less than two weeks after Hurricane Helene ravaged areas of the Southeast United States. According to the National Hurricane Center, Hurricane Milton quickly strengthened into a Category 5 hurricane on Monday morning and continued to grow as it moved into the Gulf of Mexico, reaching maximum sustained winds of 160 mph. When the hurricane reaches Florida's Gulf coast by late Wednesday, it is predicted to have weakened down to a Category 3. The storm is expected to reach its peak intensity Tuesday morning. In certain coastal areas, storm surges might be as high as eight to twelve feet. Governor Ron DeSantis urged those living along the western shore to evacuate during a press conference on Monday. He also mentioned that he expected a "flurry" of orders throughout the day. The National Hurricane Center predicts five to ten inches of rain across the Florida peninsula and the Keys through Wednesday night, with localized totals of up to fifteen inches. After Hurricane Helene, which killed 227 people in six states and was the deadliest hurricane to hit the U.S. mainland since Hurricane Katrina in 2005, supply systems are still in disarray. As the Category 4 hurricane made landfall on September 26, it tore apart the region as it proceeded from Florida's "Big Bend" northward through western Georgia and North Carolina and into Tennessee. Due to the massive floods that resulted, millions of people lost power and homes were washed away, roads were destroyed, and residences were destroyed. When the hurricane moved inland, it affected FedEx and UPS operations the most, with southern North Carolina being the hardest hit. There was limited service available for FedEx's express and ground delivery as of Friday in 529 ZIP codes located in North Carolina, South Carolina, Georgia, and Tennessee. In 213 ZIP codes in North Carolina, South Carolina, Georgia, and Florida, FedEx Freight offers limited or no service. FedEx did not provide service for two ZIP codes: Chimney Rock and Lake Lure, which are two of the places most affected by the flooding in North Carolina. These ZIP codes are the only two that UPS listed as affected as of Monday. The storm had a major impact on the U.S. textile manufacturing business as well, causing catastrophic damage to many enterprises and forcing others to shut down operations, according to Kimberly Glas, president and CEO of the National Council of Textile Organizations (NCTO). Some manufacturers were forced to shut down their operations due to power outages. A few sustained minor damage, such as roofs that needed to be repaired and trees that fell, Glas told Sourcing Journal. Then there are some when the difficulties were more serious. While making sure that their workers are safe and that their families are taken care of, we are working fast to get their operations back up and running. Following the devastation caused by the hurricane, Glass wrote to President Joe Biden on Thursday, requesting that his administration step in to stop the attack on the East and Gulf Coast ports. That evening, the parties reached a provisional pay deal, ending the three-day walkout. "Throughout the past few days, a large portion of the industry dealt with this. The workers, their families, their friends, and these communities are the top priorities for the American textile sector, according to Glas. "These American textile factories have been in operation in some of these communities for more than a century, and they frequently serve as the community's backbone." According to Glas, there have been 21 factory closures in the US textile industry in the last 18 months, which has put further pressure on the business on top of the twin events of Hurricane Helene and the port strike. However, she thinks the NCTO member businesses, which continue to employ 2 million people in the United States, will overcome the difficulties and supply chain interruptions. "This sector is robust. We have a large amount of merchandise that is ready to ship out to customers immediately," Glas said. "It's true that the industry will recover from some of this fairly quickly, but I don't want to minimize the difficulties that the storm has caused for everyone, particularly in that region of the nation." Hurricane Milton will significantly affect a number of businesses statewide, including general manufacturing, freight, aerospace and defense, life sciences, oil and gas, tech, and more, following Hurricane Helene. Resilinc, a provider of supply chain mapping and monitoring solutions, estimates that Milton will have an impact on 12,410 locations that handle tasks including fabrication, testing, warehousing, and manufacturing. Milton, according to Resilinc, will have an effect on the production of about 11,000 products and over 97,000 distinct parts that are in danger for everyday consumer goods. Taylor, G. (2024, October 7). Sourcing Journal. Sourcing Journal. https://sourcingjournal.com/topics/logistics/hurricane-helene-milton-relief-category-5-supply-chain-fedex-ups-textile-manufacturing-ncto-kimberly-glas-port-strike-530490/

Understanding Third-Party Logistics for Small Businesses: Find out how to use third-party logistics to grow and improve your fulfillment skills and get the most out of your business. You're ready to start your business, which you hope will be a success. You know what you have in stock. You know who your clients are. Prices are evened out. And your branding is top-notch in terms of both what it says and how it looks. But how are you going to get your goods to people who want to buy them? You will need to use the 3PL industry unless you want to start a shipping company to go along with your store. These companies are the modern-day champions of fulfillment. There are many types and sizes of 3PL logistics companies, and their services can vary between storage, shipping, and delivery services. Many can even be integrated into your inventory management software. Read on to find out more about 3PLs, including why they exist, their pros and cons, and what you should look for in a 3PL partner. In short: What are arrangements done by a third party? A third-party logistics (3PL) company works with retailers to make sure their products get to customers on time. 3PLs are great because they give small businesses like yours the same local, regional, national, and even foreign delivery power that big stores have built themselves. They can also deliver to and from warehouses and get your products to your customers' mailboxes or front doors. There have been a lot of changes in the small business retail market over the last 10 to 20 years thanks to the rise of 3PL providers. Small businesses have to do everything they can just to stay afloat while following best practices for inventory control. 3PLs are helpful for more than just small businesses. 3PLs have leveled the playing field for medium-sized and large stores, and these same retailers get a lot out of these services. They're almost as common as inventory management systems that use barcodes. The goal of all 3PL companies is to be as efficient as possible. That includes places to store and warehouse goods, ship to and from delivery centers, and finish the last steps needed to get products into the hands of customers. Three kinds of 3PLs At the most basic level, all 3PLs take care of moving your goods. There are, however, a lot of differences in the ways that that can happen. That's why we chose to focus on these three types of 3PL companies. 1. Full Service 3PL: A full-service 3PL company creates customized possibilities for each business they work with. As a merchant, a full-service 3PL provider gives you a wide range of services that go beyond the usual last-mile fulfillment or storage and distribution methods. A full-service 3PL is like a logistics concierge. Customized services give you more peace of mind, but they cost more than regular "store and ship" services because they offer more support. 2. Warehousing and Distribution 3PL: Most of the time, 3PL platforms are 3PL companies that store goods and offer delivery services. You get a professional storage space for your goods, expert shipping to certain areas, and even handling and management of returns, which includes adding the goods back to your stock. This type of 3PL service comes in many shapes, sizes, and prices. When you need to fulfill orders in a small area, you can use a local 3PL. When you need to fulfill orders all over the world, you can switch to a foreign 3PL. 3. 3PL companies that focus on transit A lot of businesses may only need transit services to move goods from one shop or warehouse to another. In this case, a 3PL service that focuses more on transit comes in handy. These service providers offer cheaper prices compared to others because all they do is move your goods from point A to point B. This could be anything from getting your raw materials to where you make your products to delivering your store's goods to your customers. Compared to the other two types of 3PLs, this may seem very small. However, it may be all you need if you're just starting out with shopping and fulfillment. Why 3PL is a great choice for your small business When you use 3PL services instead of trying to handle delivery on your own, you get some big benefits. What are three of the best things about 3PL? Make your fulfillment area larger. Having partnerships with 3PL providers is a great way to get into new areas. Businesses can now reach as many people as they want thanks to e-commerce and online shopping. And 3PLs solve the question of how to make money off of customers who aren't in your area. It's possible to make your fulfillment area as big as you want it to be—regional, national, or even worldwide. Stay flexible as you scale up and down. If you use a 3PL, you can grow your usable fulfillment area a lot faster than if you built your own shipping systems. And the great thing about 3PLs is that this scale can change very quickly. You can scale up during busy times or to handle new growth. On the other hand, you can scale down when you're out of goods or just need a break. Use their professional market knowledge to your advantage. A luthier is an expert at making custom guitars that are very complicated. Chefs are experts at putting together and cooking the right mix of items to make tasty food. You might be very good at knitting and making blankets, scarves, hoodies, and anything else that can be knitted. Each of these artists are very good at a different type of work, but they probably aren't very good at the processes needed for shipping and fulfilling orders. When you work with a 3PL, you can focus on what you do best and let the 3PL handle shipping. Bad things about 3PL There are some bad things about 3PLs, like most things in life. Here are some bad things about working with them. Giving up control of your fulfillment: One bad thing about outsourcing your fulfillment is that you're giving someone else your hard-earned brand exposure and value. One thing is for sure, though: if there are any problems with shipping, your customers will see that as your fault. Because they decided to do business with you instead of your 3PL, they will be right to expect you to pay them back. Set up shared processes: In the same way as the first drawback, you can't tell someone what they can't change. It's important to go over best practices with your 3PL partner, discuss them, negotiate them, and agree on them. This includes important details like where to leave your package (mailbox, front door, or around the back), how to handle returns, and what to do if a package is running late. Working with a 3PL might be most common in a situation where goods and fulfillment are spread out. The store owner never has a physical hold on their goods in this case. Products are sent to one or more warehouses after being bought from manufacturers. These third-party warehouses handle the delivery needs of online sales. The merchants can also see the purchase, but it is sent immediately to the 3PL to start the fulfillment process. The package is picked up, packed, and sent to the end customer. 3PL is very important to the growth of e-commerce. E-commerce has become more accessible to more people, which has helped businesses make more sales, but that's just the beginning. Behind the scenes, 3PL providers are the ones who really get things done. They organize and connect all the different orders into smart and profitable delivery plans. It's our duty to give them what they want. As business people, we need to get as much value as we can from these connections. Guinn, J. (2024, May 10). A Small Business Guide to Third-Party Logistics. The Motley Fool. https://www.fool.com/the-ascent/small-business/inventory-management/3pl/

Next month, the National Motor Freight Traffic Traffic Association schedules listening sessions for shippers, carriers, and third-party logistics companies. The National Motor Freight Traffic Association said the first phase of a National Motor Freight Classification revamp will start in Q1 of 2025. Using a uniform approach to LTL pricing based on density, handling, stowability, and liability, the improvements are meant to simplify the classification system. Three listening sessions on the modifications scheduled for next month by the NMFTA. First for LTL carriers on August 6; second for third-party logistics companies on August 7; last for shippers on August 8. These are not little tweaks to the rating system that LTL carriers use to decide their pricing. NMFTA projects that up to 3,500 single-class items will be transferred to 13 subcategories class system. Apart from simplifying the classification, the modifications also aim to improve user experience and boost productivity by lowering erroneous cargo classification. "We also concentrated on improving the user experience to make it easier to both use and understand the NMFC," stated Keith Peterson, NMFTA's director of operations in the statement. NMFTA reported that the process is expected to becoming increasingly intensive, educational, and inclusive as 2024 advances. "Both the NMFTA and NMFC expect the changes to streamline workflows, improve communication and visibility, and raise the general satisfaction of everyone involved," NMFTA said. Campbell, C. (2024, June 21). Freight classification overhaul to begin next year. Trucking Dive. https://www.truckingdive.com/news/national-motor-freight-code-changes-2025-nmfta-listening-sessions/719444/

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As shippers look for new ways to save money during the current freight recession, it affects more than one mode of transportation. The 18-wheeled elephant in the room is still the oversupply of trucking capacity. It's getting so bad that LTL is losing market share to full loads because it's cheaper. When rates are low, full truckload can usually compete with rail and intermodal. However, recent comments from LTL executives on their Q1 earnings show another way that trucking companies are trying to make up for lost business when other carriers drive down rates. Kevin "Marty" Freeman, President and CEO of Old Dominion, said on the company's earnings call that "the truckload market in particular has been pretty weak." Because that industry is currently weak, I think some volumes have flowed into it, along with players who are willing to move freight and take some maybe big, heavy LTL shipments for free or for less than what it costs them to run, just to keep the trucks moving. Saia, an LTL service, also talked about shippers who take advantage of low truckload rates. During the earnings call, Douglas Col, executive vice president and CFO of Saia, said, "But I do think the customer is taking advantage of this longer — lower-for-longer — environment and figuring out ways to consolidate and move more things to truckload before they break it down to a single pallet and move it." It was announced on TFI International's Q1 earnings call that the company's plan to finally spin off Daseke through some cost restructuring had been updated. Daseke is the biggest flatbed company in North America, with a fleet of about 4,500 trucks and 11,000 flatbed and specialty trailers. Daseke is big in part because it is made up of several different business units that all do different things. On the call, Alain Bedard, president and CEO of TFI International, said, "Daseke, as I said before, I mean, those eight or nine business units work really well." We'll have to work on the one or two that aren't up to par. Those are fine. Daseke's main office was the cancer; those guys were crazy expensive and didn't get any work done. So, we cleaned up that area. They did clean up, and Bedard cut Daseke's head office pay by $12 million. Bedard liked some of Daseke's business groups, but he thinks that the head office was holding them back from getting better. He also says, "We have a few operating companies that are running below 90 OR, OK?" But you have one or two guys who are running closer to 100 OR, right? But I'd say that 23 is about average. OK, you think about 93 to 94 OR on average, right? Okay, so that's where we begin. After we took over, it was clear that the head office was the main reason why the OR was going in the wrong way, OK?" On Tuesday, U.S. Bank, a freight audit and payments company, released its Q1 Freight Payment Index data. The data showed that truck freight continued to shrink. Freight costs went down 27.9% year over year and 16.8% quarter over quarter compared to Q1 2023. Shipment numbers also went down; they were 7.8% lower than in Q4 '23 and 21.6% lower year over year. Not only did shipments and spending go down across the country, but they also went down in every area except the Southwest. In the Southwest, traffic went up 8.9% from Q4 2023 to Q1 2024, but spending went down 16.5% during that same time. Spending and numbers fell 34.8% and 33.9% year over year in the Northeast, making it the worst-affected area. In the study, Bobby Holland, director of freight business analytics at U.S. Bank, said, "There was hope for a freight market turnaround to start the year, but our data shows that the challenges continued." This was the eighth quarter in a row that year-over-year sales dropped, and the fifth straight quarter that spending fell. When freight rates were lowered, spending dropped more than it should have compared to amounts. The report also says, "While motor carriers' freight volumes went down, the spend for those loads went down disproportionately more than volumes. This suggests that rates were under downward pressure during the quarter." In particular, the number of ships dropped 7.8% from the last quarter of 2023, and the amount spent on those loads dropped 16.8%. And while exports went down 21.6% year over year, the U.S. Bank National Spend Index went down 27.9% more. As Q1 earnings season continues, one thing that trucking managers and leaders keep saying is that they don't want to see contracted rate cuts. It was J.B. Hunt and Knight-Swift who first said they were surprised by how competitive Q1 bid season was. On its earnings call, J.B. Hunt talked about lowering volumes with shippers that weren't as flexible and taking on more volumes from shippers that were more willing to negotiate rates. Knight-Swift, on the other hand, moved more capacity into the spot market and took losses on some contracted lanes because of cuts. Heartland Express talked about not lowering contracted rates and not depending on freight that was arranged by someone else. Marten Transport went even further and said in its earnings report, "We have not agreed to rate reductions since August of last year." For people who follow truckers, earnings reports may not sound very loud, but they send a stronger message that contract rates are close to a market bottom. Shippers who keep asking for discounts risk getting worse service when the market gets better. The information about contract rates seems to back up the claim that carriers have hit the lowest price for contract rates. Based on information from the FreightWaves Van Contract Initial reporting of average base rate per mile (VCRPM1), the rate for Q1 2023 was mostly between $2.28 and $2.33 per mile. This was after the usual end-of-year spike that has been seen in previous years. Initial contracted rate data can help you figure out how the market is moving, and it looks like the new higher price bottom is partly due to carriers' higher costs for things like equipment, wages, and insurance. Moving forward, changes in spot market rates will show us if carriers are able to get back on track with prices for Q2 and Q3 RFPs. This will stay hard to accurately guess because the market is currently driven by too much truckload capacity rather than too little truckload demand. Wasson, T. (2024, May 2). Shippers move LTL freight to full truckload. FreightWaves. https://www.freightwaves.com/news/shippers-move-ltl-freight-to-full-truckload

Your client browses your website, selects the ideal item, makes a purchase, and eagerly awaits delivery. But then something goes wrong: the delivery is damaged, lost, or arrives late. Here comes the dreaded bad review and possibly lost revenue in the future. Do you recognize this? Then you are not by yourself. According to research, 20% of online orders are unsuccessful in reaching the buyer. The difficulties in e-commerce logistics are changing as 2024 progresses, but so are the solutions. This post will outline the main logistics challenges that modern internet retailers must overcome and offer you tried-and-true methods to overcome them. 1. Handling Demand Seasonal Increases Handling the sharp spike in demand over the holidays is a huge problem for companies who specialize in Christmas decorations. A scarcity of goods, overloaded delivery systems, and frazzled customer support representatives might result from the seasonal uptick. Even while this surge is profitable, careful planning and strong logistics are necessary to make sure that operational snags don't taint the festive spirit. Here's a clear action plan to successfully overcome seasonal demand fluctuations: 1. Boost demand projections. Use past sales information to make precise demand predictions for the future. You can predict how much you'll need to satisfy client expectations without overstocking by using tools that examine trends and patterns. 2. Improve ties with suppliers. Form reliable alliances with suppliers to make sure they can fulfill your heightened demands at the busiest time of year. Strive to get conditions that are negotiable and allow for last-minute changes based on actual demand. 3. Use technology to handle inventories. Install cutting-edge real-time inventory management solutions. With the use of this technology, you may monitor stock levels at several places and quickly reallocate resources in the event that some things run low. 4. Increase the scope of your fulfillment plan. To expedite delivery and control costs, include a variety of shipping partners and take into account temporary fulfillment sites located nearer to your primary markets. Businesses can turn the difficulty of seasonal peaks into a chance for improved customer satisfaction and efficient operations by implementing these tactics. 2. Reducing Risk in the Management of High-Value Returns Especially when it comes to expensive merchandise, handling returns effectively presents a distinct difficulty for luxury businesses that are recognized for their wonderful clothing and bags. To preserve the integrity of the product and satisfy customers, the procedure must be very cautious. The risks are great: in addition to causing financial losses, a poorly managed return can harm the brand's reputation and the product itself. This strategic strategy can help you handle high-value returns effectively: 1. Simplify the procedure for returns. Make sure your return policy is simple, easy to understand, and available to customers. Simplify the return process while maintaining the greatest security and quality control standards at every stage. 2. Quality control inspections. Upon return, do thorough checks to make sure the things are real and in good condition. at luxury goods, this stage is essential to ensuring that they may be sold at their full value or, if needed, restored. 3. Improved methods of packing. Make a quality, long-lasting packaging investment for rewards. This guarantees the item's protection during transportation and preserves its excellent state. 4. Make use of technology to track. Make use of sophisticated tracking solutions that let the client and the business keep an eye on the returned cargo. This openness eases consumer concerns and streamlines the return procedure. By using these solutions, businesses can efficiently handle high-value returns, protecting the reputation of their brand and retaining customers. 3. Delivering and Installing Outdoor Structures Efficiently The difficulty for businesses that create and market outdoor structures is making sure that installation and delivery go smoothly together. This is crucial for this market segment since customer satisfaction is directly impacted by punctuality and appropriate assembly. The complexity rises with order size and customisation; accurate logistics planning is necessary to guarantee timely and flawless delivery of all components. Brands can use these practical tactics to address the challenges associated with shipping and constructing huge outdoor structures: 1. Planning for logistics is optimized. To effectively plan and track delivery routes, use sophisticated logistics software. To prevent delays or misunderstandings, make sure shipping schedules and installation appointments are precisely in sync. 2. Comprehensive installation instructions. Give each package thorough, simple-to-follow installation instructions. Think about making online video tutorials that consumers may access straight from the package using QR codes. 3. Customer communication portal. Provide a specific channel of communication for customers to follow the status of their orders, receive installation instructions, and get in touch with support staff—for example, a customer portal. 4. Installation teams' training. Make sure your installation workers receive regular training on the newest methods for both assembly and customer service. This expedites the installation procedure and aids in meeting high standards. Ensuring a seamless installation experience for all customers can be achieved by prioritizing effective communication and improving logistical cooperation. 4. Bulk Shipping of Oversized Items Another major logistical problem in e-commerce is bulk-shipping large objects, which is especially prevalent in the outdoor structures specialty. Businesses that specialize in supplies for gardening and greenhouses frequently struggle with the challenges of efficiently and affordably moving big, bulky materials. These goods need extra room and cautious handling, which can greatly raise the cost of shipping and complicate logistics. Here's how to successfully address this challenge: 1. Make the packaging design more efficient. Create bespoke packaging that precisely matches the sizes and forms of your goods. By cramming more goods into each shipment, efficient packaging can save transportation costs by cutting down on wasted space. 2. Make use of consolidation of freight. Shipments can be combined by using freight consolidation. By enabling the shipment of numerous items at once, this technique maximizes the amount of space in transportation trucks while cutting expenses. 3. Pick the ideal transportation associate. Select logistics providers who have managed sizable shipments before. Seek out carriers who can accommodate growing businesses, have flexibility in load sizes, and have a solid track record with large commodities. 4. Put cutting-edge routing software into practice. To plan the most effective delivery routes, use routing software. By optimizing driver routes, this technology helps to lower fuel expenses and delivery times. By concentrating on these areas, you may enhance efficiency and customer satisfaction while reducing costs by optimizing the logistics for bulky commodities. 5. Transporting Fragile Goods Worldwide Safely International shipping of delicate goods is a significant logistical barrier for e-commerce. Because they are delicate, items like artisan pottery and home décor need to be handled with special care. Damaged items from improper handling during shipping can cause unhappy customers and expensive refunds. Here's how to make sure delicate goods arrive at their destinations undamaged: 1. Make a quality package purchase. Make use of sturdy, high-quality packaging materials. Use the double-boxing technique, in which the product is put into a smaller box and then sealed inside a larger box that has plenty of padding, such as bubble wrap or foam. 2. Select specialty carriers. Collaborate with transportation companies who know how to handle delicate cargo. Consider their methods of handling and select those that provide specialist services for fragile items instead of making your decision solely on price. 3. Obtain shipment insurance. Always have your packages insured. Make it obvious to your clients that all breakables are covered by insurance to build their faith in your support. 4. Observe and make adjustments. Keep a close eye on the shipping procedure and ask clients about how their things arrived and what state they left them in. Make regular adjustments to your handling and packing procedures using this data. Businesses may reduce risks and guarantee the safe delivery of their expensive, fragile goods by putting these procedures into place. 6. Handling Interruptions in the Supply Chain Disruptions in the supply chain can have a big effect on companies that use specialty materials. Because the materials and fabrics used to make these products are distinctive and legitimately sourced from certain areas, the supply chain is intricate and susceptible to disruptions. Any disruption, whether brought on by pandemics, natural disasters, or unstable political environments, can impede sales and cause manufacturing delays. Here's how companies can tackle this problem: 1. vary your sources: To prevent being overly dependent on one provider, vary your sources. If there is a disruption to one supplier, this tactic can assist reduce risks. Build ties with other providers of the same raw materials who are located in various places. 2. Improve the handling of inventories. Put strong inventory management procedures into action. Make better use of forecasting tools to estimate demand, and have safety supplies of essential commodities on hand to protect against supply chain interruptions. 3. Make supplier ties stronger. Establish a solid working connection of cooperation with your providers. Frequent communication can aid in foreseeing any problems and identifying solutions fast. Take into account long-term agreements to provide a more reliable supply chain. 4. Make a supply chain visibility investment. Make use of technology to see your supply chain in real time. Systems that track materials from the point of origin to the point of production enable you to respond more quickly by warning you in advance of delays or problems. Put these strategies into practice to effectively manage your distinct supply chain. In this manner, even in the face of disruptions, you'll be able to preserve the caliber and accessibility of your high-end products. Last Words The tactics we've covered here go beyond simple fixes. They present chances to revolutionize your business and take the lead in your industry. Avoid waiting for the next hiccup to compel you to act. Act now to protect your company's future, improve customer satisfaction, and strengthen your logistics. Source material: Kangur, K. (2024, May 7). Ecommerce Logistics: Challenges and Solutions for 2024. Global Trade Magazine. https://www.globaltrademag.com/ecommerce-logistics-challenges-and-solutions-for-2024/